Refund & Damage Returns — MF Design
MF Design refund and damage returns policy for furniture orders in Malaysia — reporting damage, returns eligibility and resolution steps.
Damage on delivery
Inspect items when they arrive. If cartons are crushed or product is visibly damaged:
- Note damage on the delivery document
- Photograph packaging and product
- Contact MF Design within 48 hours with order number and photos
Returns eligibility
Change-of-mind returns may not apply to assembled or customised items. Clearance sales are often final — confirm on your quotation.
Resolution
Depending on the case, MF Design may offer replacement parts, exchange or refund per invoice terms. Factory-direct production means some replacements require lead time.
Non-eligible issues
- Incorrect measurements provided by buyer
- Normal colour variation in wood and fabric batches
- Wear from assembly by non-authorised parties